For a quick answer to your question please search our knowledge hub or use the chat to ask a question.
How can I contact you?
If our FAQ’s or Virtual Assistant can’t answer your question, you can easily reach us by email, phone, or through the contact form on our website. We are always happy to help!
How long does an assessment take?
The length of your assessment depends on the type. Here’s a quick guide:
ADHD child assessment: around 1.5 hours
ADHD adult assessment: around 1.5 hours
Autism adult assessment: around 2 hours
Combined adult assessment: around 3 hours
Autism child assessment: around 4 hours (split across 2 sessions)
We’ll make sure each session gives you the time and support you need.
What if my child is homeschooled?
If your child is homeschooled, they can still be assessed. We’ll just need an informant, someone who knows your child outside the home to complete a short questionnaire. This could be, for example, a tutor or a staff member from an extracurricular activity.
Where is my final report?
If your assessment took place less than 12 weeks ago, we’re still preparing your report. After your assessment, it takes a few weeks to compile and review everything carefully. Each report goes through thorough quality and clinical checks to ensure it’s fully accurate. If you haven’t received any updates after 12 weeks, please get in touch with us.
Can I access medication?
Yes, we can provide medication after a private or Right to Choose adult ADHD diagnosis through our sister company, RTN Medical.
What is an informant?
An informant is someone who knows you or your child well, such as a family member, teacher, or tutor and can share insights about traits, symptoms, and behaviours outside the home. They’ll be asked to complete a short questionnaire to help us build a full picture during the assessment.
What if I don’t have an informant for my child?
If your child is home educated and there isn’t an educational representative available, we can ask someone else who knows your child outside the home such as a tutor, activity leader, relative, or family friend. Having input from an informant is really important, as it gives us valuable insight and evidence to support an accurate diagnosis.
What if I don’t have an informant for an adult assessment?
Information from an informant is really helpful in supporting an accurate diagnosis. Your informant could be a family member, partner, or even a work colleague, anyone who knows you well. If the assessment is for autism, we may still be able to proceed without one. However, for ADHD assessments, it can be very difficult to continue without input from an informant.
What support do you offer after a diagnosis?
After your diagnosis, you’ll receive a detailed report with personalised recommendations to help you move forward. If you’d like to discuss your next steps, you can book an appointment with one of our team members once your report has been sent. For adults, we also offer private talking therapies and ADHD medication options.
How can I check the progress of my assessment?
You can check the status of your assessment anytime by logging into your online portal, where updates on your progress will be posted.
How can I cancel my appointment?
To cancel or reschedule your appointment, simply go back to your original booking email. You’ll find a link there that lets you easily cancel or rebook your session.
How much does an assessment cost?
You can find all the details about our pricing on our Fees page. It outlines the costs for each type of assessment and any additional services available.
I am having difficulty completing the forms, what should I do?
As we are a mostly remote service, it is important that all required forms are completed so we can carry out your assessment. If you find this difficult, we recommend asking someone you trust, such as a family member, friend, or support worker to help you complete them.
What if my informant hasn’t received their questionnaire?
If your informant hasn’t received their questionnaire, please first check your portal to make sure their details were entered correctly. It is also a good idea to ask them to check their junk or spam folder, as the email can sometimes be found in these folders.
Have you received my pre-assessment form?
To check whether we have received your form or to see the progress of your assessment, simply log in to your portal for the latest updates.
I am unable to access my portal, what should I do?
If you are having trouble accessing your portal, please contact us directly and our team will assist you.
What should I do if my assessor has not arrived to my appointment?
If your assessor has not joined your appointment, please call us right away so we can look into it and resolve the issue as quickly as possible.
I have special requirements for my assessment, what should I do?
If you have any special requirements or accessibility needs, please contact us directly. We will do our best to make sure your assessment experience is comfortable and fully supported.
Can I get my report sooner?
Unfortunately, we are unable to prioritise or fast-track individual reports. Our clinical team carefully review each one to make sure it is thorough, accurate, and high quality. Reports are usually completed within 8–12 weeks from your final appointment.
How can I request a prescription?
If you are on a titration pathway you will need to attend a titration appointment before receiving a prescription. We recommend giving at least two weeks’ notice if you need a new prescription. To request a repeat prescription, please complete the form. Click here.
I haven’t received my prescription, what should I do?
If your prescription hasn’t arrived, please contact us directly and our team will look into it right away.
