What Our Patients Say

Relatively straight forward

My overall experience with RTN was brilliant. They told me what order the process would be & it happened exactly that way. Lisa Gannon did…

Ours was an online appointment and Captain felt very comfortable with Lucy King.

Easy and comfortable

Online appointment. Dr very friendly and easy to talk to.

Such a positive and helpful experience! Staff are kind and reassuring

It was fine thanks

We have been through the right to choose pathway for autism and adhd, the process has taken circa 5 months to undergo the three apts…

Nice friendly service felt at ease

Friendly staff

Visit was online via the portal. RTN from start to finish have been an excellent service, very informative and understanding, friendly and empathetic. Only gripe…

I was made at ease instantly by GEMMA and she made me feel very comfortable and was able to answer her questions comfortably

The staff were welcoming and very polite and pleasant

I’m so thankful that I found RTN Diagnostics/Medical for my autism and ADHD assessments. They were the most cost effective option I found by a…

Our vidio call went brilliant and the staff was fantastic and patient

Virtual appointment. Clinician was very friendly and kind, put me at ease. Process is not easy. I have had to chase information on 4 occasions…

My appointment was over Teams, the lady competing my assessment was professional and friendly throughout the process, checking in with me to offer a comfort…

Megan was very friendly and accommodating.

Wonderful ahd understanding Lucy was

Good, efficient.

I had an online appointment with Gemma who was very attentive and easy to talk to

Was worried my daughter wouldn’t cooperate but they made her feel at ease

They were very friendly and kind and helpful

We attended for an in person assessment for my daughter. The lady assessing her was lovely, she was really kind and patient with my daughter…

Megan was very understanding but Jamie would not take part in the meeting today due too he was too envoled in his xbox game when…

Very good visit, seen in a timely matter. Lovely staff. Overall great!

Our son it was a bit nervous but they knowed how to work with him.

It was online so did not visit a practice. Lucy was very nice and made me relax as I was very worried. Better than I…

Very good !!!

Rtn is a really busy company, the waiting times for a report could be longer than expected, but it means that they really are accurate…

Very friendly and professional

online appointment

Online adult ADHD assessment – diagnostic interview. I was highly anxious about the interview, having to discuss vulnerable information and worried I would forget key…

My experience during the assessment was great – very friendly and approachable assessor, allowing me to build a rapport and discuss sensitive topics. However, the…

I initially was booked to be seen in April 2026 but managed to bring the appointment forwards to September 2025 due to cancellations. I strongly…

The appointment I had was amazing and the doctor I dealt with was awesome. He handled my questions amazingly and made me feel safe to…

The doctor was professional, friendly and put me at ease

I have had a great experience through this whole process honestly. My GP were struggling to make any considerable progress but RTN have been amazing….

My appointment was cancelled and then I wasn’t told how to get a new appointment I am able to give full answers completely fine.

Had to wait a while and you have to keep chasing to get the result you are after however much quicker than the NHS and…

In theory this is a really good service – and the admin side of things is faultless. The professionals (psychiatrist and nurse) who provided my…

Video call. Clinician was very friendly and easy to talk to.

The chap I had my appt with was very friendly, understanding and explained everything well. Thank you

My visits were online so cannot comment on cleanliness. However all staff have been extremely helpful, supportive, clear, open, informative, honest, patient, kind, friendly, understanding

Fanstaic it was a little hard to understand the longer we got to the end of it. Poppie was fanstatic so understanding

Firstly what I will say is the staff were lovely, the doctor and the lady who did my assessment. What I had an issue with…

Absolutely amazing very friendly made you feel at ease. Explained everything and went out of there way to help you.

Dr very professional and the call was clear

Really well organised and have been kept up to date with everything

The experience is great it was very fast staff is very friendly

The free text answer boxes on the forms sent out prior to the assessment could do with a bit of work to make them easier…

Very friendly, listened well, offered advice – overall great service, great clinicians

Hannah was lovely, very friendly and cheerful, no issues with the video call

After a few administration hiccups at the beginning, things were good – the online assessment works well, and Jess was very pleasant.

Appointments were all online, every professional i had Appointments with were fantastic 👏

The RTN nurses they are very helpful by providing information and how to handle your child situation at home or outside bueatiful nurses to work…

Lovely experience both staff members were kind and understanding. Thank you

I attended the medicine titration appointment. I would like to express how impressed I am with the level of care I received from my clinician,…

Frankie and Dr Olutobi Oyebanjo were both really friendly and kind. I am pretty anxious especially when having to interact with new people but they…

I just wanted to give Megan a shout out as she was absolutely brilliant on my appointment. I really cannot thank her enough for all…

I would recommend

Really well and supportive

Wait time was long but staff were very thorough

I have a great experience. It was very professional and each appointment went really well. I felt supported and listened to. Thank you.

It was ok

Very friendly staff/ doctors. Make you feel very comfortable.

Very friendly staff, understanding of the need for breaks, also very good at explaining some of the questions that weren’t understood

Hannah was absolutely amazing with charlie.she was so patient and understanding

Megan was so lovely in dealing with my son she made him feel so comfortable that he participated without tears and tantrums

Most of the experience has been excellent. Staff are lovely and make the assessments comfortable. The only downside is getting in contact with you. I’ve…

Very relaxing was over the internet my son was made to feel very comfortable and relaxed many thanks

I initially felt a little apprehensive about the meeting, but the doctor’s professional, friendly, and understanding approach (Dr Olutobi Oyebanjo) quickly put me at ease….

Really friendly interaction that made my son feel at ease.. thank you

Really calming and lovely practitioner, provided good explanation. Finished in good time, was efficient and good experience. Thank you.

Great to have some insight! Thanks 🤗

Saqub Bashir has been my Clinician for my first two Titration Appointments, and I have requested to continue my Titration with him. Saqub has been…

Excellent

Dr Cruz was very professional and made me feel at ease the whole way through my appointment. He explained things so I’d understand correctly.

Doc was slightly cold I think, he didn’t make me feel at ease particularly.

It was an online assessment and Nina was very friendly, professional and well spoken.

The doctor was very informative and thorough. Approached everything with compassion and was very mindful of my holistic needs

I had a remote call with Jessica who was incredibly warm, kind and gave me a comfortable environment to speak openly.

Friendly and helpful. They are very busy so took a bit to get to the top of the waitlist, but after that it’s been great!…

The wait for the results was awful

Lovely friendly staff – Megan Parker (I can not find her on the next page) . I would advise to write down anything you feel…

Appalling service. Couldn’t speak to any one on the phone most of the time as the calls went unanswered and they didn’t respond to emails….

Appreciate the advice and carrying out the assessment.

I’m extremely impressed with RTN and my appointment today with Dr Olutobi Oyebanjo was was no different. He was a very patient, friendly and ultimately…

We had a teams online meeting and Libby Horton was so lovely she put and made my daughter feel at ease straight away as she…

Frankie was great with my child and made her feel at ease during her appointment. Very lovely lady.

It was a zoom call assessment. Poppie was incredibly thoughtful, professional and friendly. It would have been nice if she could have given a timeline…

I had my assessment online and the lady was very nice and friendly and explained anything i wasnt sure of

Very good communication, friendly yet professional attitude.

Jamie was very calm and relaxed being in a room by himself.

The lady on the video call was very polite, let me take my time to answer questions, friendly

It was online but very good

Very friendly and understanding

Friendly staff and ADI-R was very structured and easy. Still awaiting for next steps.

The appointment was ok time, easy to use the link and the assessor was friendly and made us feel at ease.

Chloe was lovely and reassuring

My assessor was very professional and easy to talk to. She was also very accommodating.

Jessica was really friendly and engaging – didn’t rush me at all and was very understanding and professional.

Really good help a lot and helped with my diagnosis

Everyone I have spoken to have been amazing. So helpful and understanding. Literally no stress

Poppie was extremely kind and welcoming to my daughter

The assessment appointment was a very positive experience. The practitioner was very clear, professional, understanding and empathic. I felt I had time to answer questions…

Very efficient and thorough experience; felt I could rely on the team at RTN throughout the diagnostic process.

It was conducted virtually

Our assesment with Meg exceeded our expectations. Instantly placed at ease. Given clear information of the process and what would happen during our assessment. Exceptional…

I had a video call assessment which was trouble free.

great service, really happy with all the help I’ve had. Not too long wait times, smooth service and If I had any questions or concerns,…

Please send the re-schedule email BEFORE the cancellation email. When waiting for an appointment for 3 months, a incorrect cancellation 3 days before hand is…

Administrative staff are incredibly unhelpful, send incorrect appointments, change appointments without notifying you, and at the end of it all they sent the wrong date…

RTN they are amazing people and very patient with people. I felt very comfortale in my vudeo call today, I was able to be me…

I had a consultation to discuss medications for ADHD, clinician I had appointment with was very detailed and thorough throughout appointment explaining about the medications…

I have just had my assessment now waiting for the results. The waiting time was a lot shorter than I expected. Hannah was lovely and…

The consultants in the video calls were all very kind, caring and understanding. They all put me at ease and helped me through every state…

The doctor I spoken to was lovely, very reassuring and caring The psychologist i had my assessment with was amazing, I couldn’t have asked for…

My appointment was on zoom. Both consultants were extremely professional and nice. I had a fast and efficient experience with RTN for my diagnosis of…

I was referred by my GP to RTN via Right To Choose and I have been diagnosed with combined type ADHD. I wanted an assessment…

I am finding the process stressful. Waiting up to 12 weeks for an answer. After the appointment I am anxious and exhausted

My 7 year old daughter had her one hour, online assessment with Gemma and it went beautifully. After lots of build up and anxiety, Gemma…

Excellent lady to talk to. Felt listened to and comfortable throughout.

Lucy had an appointment with my son for an hour. Lucy was very patient with him and he enjoyed talking to her

Dr David was very informative and understanding.

Appointment was online, very prompt and helpful

My phycologist is also friendly, supportive and I always feel like he is determined to do everything he can for me, to help me support…

I felt a bit disappointed that I didn’t receive an answer today but completely understand why. For future appointments can the next one be booked…

It was very friendly, no stress very happy with service

Service was good when I had the appointments Long wait times where I had no info at times, had to chase replies to my emails,…

I’ve been really pleased with my experience of using RTN Mental Health. From referral to diagnosis has been 11 months which is what I was…

Assessment took place over google, poppy my assessor was lovely and put me at ease. The wait from initial email requesting my information to assessment…

Friendly and professional

Lucy made me feel very comfortable and at ease.

Excellent professional, very attentive, always explained everything when we had doubts.

Online consultation regarding initial trial of ADHD medication. The practitioner explained everything really clearly and covered all bases related to dosage, side effects, expected effects,…

I had an online appointment. The lady was very friendly and explained the process well.

Tia was very friendly and professional practitioner who patiently guided me through a very complex process.

I was feeling a little nervous to have the assessment but Rebecca was amazing, she made me feel comfortable even in the bits that were…

I didnt really know what to expect, however Nina was nice. questions were very repetitive, im sure that is the norm, but generally a good…

I didn’t visit in person I had a call but the interviewer was really friendly, thank you Jasmine 🙂

I felt that my consultations were carried out professionally, I didnt know what to expect but it wasnt as scary as I thought.

I didn’t see the office as it was done online😂

We had a video call assessment today with Lucy, who was really friendly, lovely to talk to and very helpful throughout the assessment.

Was sent an appointment… I was present for it.. they told me they couldn’t see me. Back on a wait list….

My daughter who struggles with social situations felt comfortable to talk with the asessor alone which was a really big thing for her.

I had a great experience with RTN. All the staff were prompt and friendly. I had a great assessment with Lucy who put me at…

Tiegan was very friendly and at Xzavier at ease. I think he actually enjoyed it too!

My appointment was online, but worked well and was straightforward. Despite this, my interviewers were able to gather the information they needed from observing me,…

Very good put at ease

I had a remote interview. I had been waiting several months for this and was quite nervous about what it would entail but my assessor…

I feel it all went ok some questions i couldn’t really answer because i cant remember everything from him being younger.

This was a virtual meeting

Had a parental meeting for my daughter’s autism assessment. She was lovely and explained things well

It was fine

Fantastic experience! My daughter didn’t want it to end and really enjoyed it.

I was anxious before the session this decreased during the session

This was a virtual consultation. Lucy was lovely and took the time to probe and understand.

Very professional and automatic good rapport and very attentive to detail and to service user

It was online and the lady I spoke to was very calm kind and understanding

My Grandson was seen via his choice, then I was able to explain my self that Kayden will mask alot of his disability .overcome explain…

Done on line and was good

It was an online appointment but overall it was okay but I feel they interview wasnt long enough and I did not get to express…

Assessment was online therefore can’t comment on a visit

I had a call with Megan and she was really nice, very understanding and great to chat to. It all felt very comfortable and casual…

I had a zoom meeting, so can’t really comment on cleanliness or the physical practice. The assessor was amazing, really friendly and took things at…

I was a patient of the service via NHS Right to Choose for an Autism & ADHD diagnosis. I chose this provider as they had…

Helpful and knowledgable team that explained process and results clearly throughout.

VIDEO MEETING: Bindiya Hadani was extremely professional and put Dorothy at ease. She has a warm personality and appears to be ideally suited to the…

Email response is a slow, and all providers have long wait times, but everyone i’ve met has been professional and communicates well.

i have done two video links both members of staff was great every time I have contacted to speak on the phone been very helpful…

RTN have been very helpful and professional towards me. They have explained everything I need to know and I would highly recommend them to others….

Given that this is a test for mental health as you would call it, it was damaging to me and somewhat traumatic. People who you…

I missed my digital appointment but RTN called me which I really appreciated.

I couldn’t be happier with the support and understanding I have had throughout both my diagnosis’s with RTN

Very kind and put me at my ease, as I became quite emotional.

Had to wait a while for an assessment. Communication was good before hand.. assessment went well, I was made to feel at ease, she was…

The lady at my first appointment was very friendly and reassuring. The man on today appointment was friendly and kind

I had an online assessment. I was very anxious first of all as i get anxious with the unkown. but was made to feel at…

Did via Google Meets. Worked well, connection was good and could set a background filter.

The assessor was really nice and asked the questions clearly .

Overall Good experience, had a lovely lady called Lucy do my assessment, she put me at ease and easy to talk to.

Excellent support

Was fine remotely

Easy to use and the on line assessment was a good experience

I wasn’t in the clinic, but I can highly recommend the virtual service . Staff were very friendly and understanding, working professionally and quickly with…

Jessica was very caring and compassionate

It was a video call and the lady was lovely who asked me questions

Carmi was really friendly and made me feel very comfortable in my assessment, the hour and a half flew by and it wasnt as intense…

Didn’t visit the building, did video calls

There was a delay in my appointments… taking 3 months from being referred and filling out relevant paperwork. After initial diagnostic appointment it took 4…

Kind, respectful and professional

Very thorough and guided me through step by step. I felt very supported.

The clinicians have been excellent, the admin absolutely terrible. It’s impossible to talk to someone over the phone and emails are replied to with at…